Before you start
- Closing your account is permanent and cannot be undone
- Data not subject to legal retention will be deleted or anonymised
- Financial transaction and audit records that we are legally required to retain will be kept in a restricted, access-controlled state for the applicable retention period — they are not deleted just because you close your account
- You will be signed out of all devices once closure is complete
What gets deleted vs. retained
Deleted or anonymised: profile information, uploaded documents not subject to legal retention, portfolio views, notification preferences.
Retained (restricted access, for the legally required period only): identity/KYC records and financial transaction records where a regulatory record-keeping obligation applies.
How to request account closure
Self-service account closure is being rolled out. Until it is fully available in-app, request closure by emailing contact@invowealth.com from your registered email address; we will verify your identity before proceeding.